Booking + Cancellation Policy
Booking & Cancellation Policy
At HERA Wellness Studio, we take pride in providing personalized care during your appointment, reserving dedicated time with our skilled professionals just for you. To ensure we can maintain this level of service, we require credit card details to secure your booking.
Cancellations & Fees
We kindly request at least 48 hours notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer your spot to another client. If notice is given less than 24 hours in advance, a cancellation fee of 50% of your treatment cost will be charged to the card on file. For appointments booked with a gift voucher, the cancellation fee will be deducted from the voucher balance.
We understand that illnesses and emergencies can arise unexpectedly. While we strive to accommodate these situations, we also value our time. Please provide as much notice as possible if such circumstances occur.
Changing Your Appointment
If you need to reschedule or cancel your appointment, you can easily do so through the link provided in your appointment confirmation email.
Deposits & No-Shows
Deposit Requirements:
Most appointments require a $50 deposit to secure your booking. Online skin nutrition and product consultations require full payment, and skin needling appointments require a 50% deposit. The deposit will be applied to the treatment price on the day of your appointment and is non-refundable.
No-Shows:
If you fail to attend your appointment, your deposit will be forfeited, and you will be charged the full cost of the treatment. No-shows using a gift voucher will forfeit the allocated voucher amount.
Appointment Etiquette
To maintain a tranquil environment for all clients, we kindly ask that you do not bring partners, friends, or children to your appointment, as we do not have the facilities to accommodate them.
Please arrive 5-10 minutes prior to your appointment to allow time for settling in, including bathroom use and getting onto the bed. We ask that you do not arrive more than 10 minutes before your appointment, as there may be another treatment finishing.
Appointment Reminder SMS & Emails
When you book an appointment at HERA Wellness Studio, you’ll receive a confirmation email with all the details. We’ll also send an SMS reminder 2 days prior to your appointment.
Refunds
Please note that gift vouchers, packages and pre-paid treatments are non-transferable and non-refundable.
We encourage careful selection of retail products, as we do not offer refunds for change of mind. Refunds will be provided as required in accordance with Australian Consumer Law.
Refunds are only available for products that are faulty, damaged or does not fulfil their intended purpose.